Terms of service
TERMS OF SERVICE: DUMA MBILI LLC
OVERVIEW
Welcome to Duma Mbili LLC! The terms "we", "us" and "our" refer to Duma Mbili LLC. Duma Mbili LLC operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). Duma Mbili LLC is powered by Shopify, which enables us to provide the Services to you.
The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services. By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms, you should not use or access our Services.
SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence. You are solely responsible for maintaining the security of your account credentials and for all of your account activity.
SECTION 2 - OUR PRODUCTS
We make every effort to provide an accurate representation of our heritage-based products, including our black soaps and bath nets. However, colors or product appearance may differ on your screen. We do not warrant that the appearance or quality of any products purchased will meet your expectations. Descriptions of products are subject to change at any time without notice.
SECTION 3 - ORDERS AND BILLING
We reserve the right to accept or decline your order for any reason. Your order is not accepted until Duma Mbili LLC confirms acceptance. You agree to provide current, complete, and accurate purchase and account information for all purchases. Your purchases are subject to return or exchange solely in accordance with our Refund Policy.
SECTION 4 - INTELLECTUAL PROPERTY
Our Services, including but not limited to all brands, text, images, and the design of Duma Mbili LLC products, are owned by Duma Mbili LLC and are protected by U.S. and foreign intellectual property laws. You must not reproduce or distribute any material from the Services without our prior written consent.
SECTION 5 - SMS MARKETING & NOTIFICATIONS
By consenting to Duma Mbili LLC’s SMS marketing in the checkout and initializing a purchase or subscribing via our subscription tools, you agree to receive recurring text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us, even if your mobile number is registered on any state or federal do-not-call list.
Frequency: Message frequency varies.
Consent: Consent is not a condition of purchase.
Opt-Out: Reply with STOP, END, UNSUBSCRIBE, CANCEL, or QUIT to opt-out. We will also honor any other requests that clearly express your desire to opt out, such as "please opt me out."
Help: Text HELP to the number you received the messages from or contact us at shameem@dumambili.com.
Rates: Message and data rates may apply.
SECTION 6 - ARBITRATION AND CLASS ACTION WAIVER
By using Duma Mbili LLC products or services, you agree that any controversy or claim shall be resolved exclusively through binding individual arbitration administered by the American Arbitration Association.
Procedures: Arbitration shall be held in Austin, Texas, and governed by the Federal Arbitration Act (“FAA”).
Class Action Waiver: You may bring claims against Duma Mbili LLC only in your individual capacity, and not as a plaintiff or class member in any purported class or representative proceeding.
SECTION 7 - COOKIES & PRIVACY
Our website uses cookies to keep track of items you put into your shopping cart, including when you have abandoned your checkout. This information is used to determine when to send cart reminder messages via SMS. Opt-in data and consent for text messaging will not be shared with any third parties except for messaging partners for the purpose of enabling and operating our text messaging program.
SECTION 8 - LIMITATION OF LIABILITY
To the fullest extent provided by law, in no case shall Duma Mbili LLC, our directors, officers, or employees be liable for any injury, loss, claim, or any direct, indirect, or consequential damages of any kind arising from your use of any of the services or any products procured using the services.
SECTION 9 - GOVERNING LAW
These Terms of Service shall be governed by and construed in accordance with the laws of the State of Texas, United States.
SECTION 10 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at:
Duma Mbili LLC
Email: shameem@dumambili.com
Address: 2100 Double Creek Drive, Suite 110, Round Rock Texas 78664, United States
Phone: 512 516 5333
