Luxurious Rosewater Facial Toner

Refresh and revitalize your skin with our luxurious Rose Elixir Toner. Infused with pure rose water extracted from the finest roses, this gentle yet effective formula tones, balances, and hydrates your skin, leaving it feeling soft, smooth, and radiant.

Key Benefits:

• Soothes and calms sensitive skin
• Restores pH balance for a healthy complexion
• Hydrates and nourishes for a dewy glow
• Tightens pores and refines skin texture
• Provides antioxidant protection against environmental stressors

Experience the enchanting essence of roses with every application. Elevate your skincare routine with our Rose Elixir Toner and indulge in the beauty of naturally radiant skin. 

How to use Rose Water Toner:Using a rose water toner is a simple and refreshing addition to your skincare routine. Here's how to use it effectively:

Cleanse Your Face: Start with a clean face by washing away any dirt, makeup, and impurities with a gentle cleanser suited for your skin type.

Dispense Toner: Shake the bottle of rose water toner well to ensure all the beneficial properties are evenly distributed. Pour a small amount of toner onto a cotton pad or into the palm of your hand. You only need enough to lightly dampen the pad or your fingertips.

Apply Toner: Gently sweep the cotton pad or your fingertips soaked with the rose water toner across your entire face and neck. Avoid the delicate area around your eyes unless the toner is specifically labeled as safe for use in that area.

Allow Absorption: Let the toner absorb into your skin for a few moments. You don't need to rinse it off.

Follow with Moisturizer: Once the toner has fully absorbed, follow up with your favorite moisturizer to lock in hydration and further nourish your skin.

Repeat Daily: For best results, incorporate the rose water toner into your skincare routine twice daily, in the morning and evening, after cleansing and before moisturizing.

Remember, consistency is key when it comes to skincare, so make using your rose water toner a regular part of your daily regimen for glowing, hydrated skin.

Refund Policy

For all of our skin care products that we sell, for sanitary purposes we do not accept returns or exchanges for refunds.We are also not responsible for any products that melt during transit. Please refer to our frequently asked questions to see how to solidify the product if melted.

For Clothings, bags, and jewelry. You have 30 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.it is the customer's responsibility to pay for the shipping fees for items being returned. 

If a customer inputs the wrong address and was delivered to that address. Duma Mbili will not be held responsible. No refunds or replacements will be issued.

Our whipped body butters if subjected to heat may melt. For this reason, we do not offer any refunds or replacements on melted products. If possible please retrieve your items immediately as they are delivered to avoid heat exposure. 

Shipping Policy

Our current processing time for orders is 5-7 business days, excluding weekends and holidays. We do offer free (2-5 day) shipping on any orders over $50 within the USA.  

Shipping During Warm Weather (Spring Through Summer)

Based on the high temperatures in the Spring/Summer months please ensure that you track your order and retrieve your items as soon as they arrive to avoid any melting that may occur in the high temperatures.  We assume no responsibility for melting issues and orders will not be replaced or refunded.  

Incorrect Address

If a package is returned due to an incorrect address inputted on the order, it is the customer's responsibility to pay for the item to be shipped back to the correct address. If you choose to have a refund, once we received the returned package we will issue a refund excluding the original shipping cost. 

You may email shameem@dumambili.com within 12 hours of placing your order to make any changes to your address. Once the 12 hour timeframe has passed, no changes will be made. If a package is shipped and returned due to an incorrect address inputted on the order, it is the customer's responsibility to pay for the package to be shipped back to the correct address. If you choose to have a refund, once we received the returned package we will issue a refund excluding the original shipping cost. 

Delivery Issues

We make every effort to get your order to you on time, however once we drop off your order at the carrier, we have no control on delays, lost or stolen packages. Please contact USPS if you have any delivery concerns. Duma Mbili is not held responsible or liable for any lost, damaged or stolen packages. 

If a customer inputs the wrong address and was delivered to that address. Duma Mbili will not be held responsible. No refunds or replacements will be issued.

Shipping FAQs

1. Where do you ship?

We offer world wide shipping. Including APO/FPO.

International Orders: If there are additional taxes, customs fees  or  any other fees associated with your order. This will be billed to the customer.

2. Do you ship to PO Boxes?

We do offer shipping to PO Boxes and US-based courier forwarding services.

3. What If my products melt during transit? 

During transit and during warmer months, your products are prone to changing textures such as softening or even melting due to extreme temperatures.

If this occurs, prior to opening your jar, place the items in your refrigerator for a few hours to allow them to harden. DO NOT OPEN TO CHECK FOR MELTING BEFORE REFRIGERATION. This can cause spilling which will result in loss of product.

Our hand-whipped process adds tiny air bubbles that increase the volume, just like whipping cream. If a whipped product melts, the air bubbles collapse and the volume is decreased. 

So, although the jar was filled to the top initially, there will be less volume in the container (since it has deflated) and the container may actually look half full.

After cooling, a melted Whipped Butter will be the consistency of a body balm and is still a great moisturizer!

4. Can I change an incorrect address?

You may email shameemn@dumambili.com within 12 hours of placing your order to make any changes to your address. Once the 12 hour timeframe has passed, no changes will be made. 

5. How do I track my order? 

Upon your order being shipped, you will receive your tracking number via email. Please ensure that your email address is correct. 

6. My order says it was delivered but I have not received my package. What do I do?

If this occurs, please contact your local Post Office to resolve this issue. Once your order has been shipped.

Duma Mbili is not held responsible or liable for any lost, damaged or stolen packages. 

By completing a purchase with Duma Mbili you are agreeing to our terms and policies.